FREQUENTLY ASKED QUESTIONS (FAQs)
1. What are research peptides?
Our products are laboratory research peptides intended strictly for in vitro testing, controlled experimentation, and related non-clinical research activities. They are not for human or animal consumption, medical use, or as dietary supplements.
2. Are your products intended for medical use?
No. All products are sold strictly for laboratory research purposes. They are not medicines, treatments, or dietary supplements. We do not provide medical advice, and our products should never be used to diagnose, treat, cure, or prevent any disease.
3. Do you provide guidance on how to use these peptides for research?
We offer basic product descriptions for informational purposes only. It is the responsibility of qualified researchers and professionals to determine proper usage, handling, and storage protocols. We cannot advise on dosing, combinations, or experimental methods.
4. Do you offer free shipping?
Yes. We provide free standard shipping within the United Kingdom on orders totaling £100 or more (excluding taxes and additional fees). Orders below this amount will incur standard shipping charges. Please note that expedited or special shipping options may cost extra.
5. Do you ship internationally?
Currently we do not ship outside of the UK.
6. How long does shipping take?
Shipping times vary based on your location and chosen shipping method. Estimated delivery times are provided at checkout but generally are between 2-5 business days, depending on postage method and day ordered, you will receive tracking.
7. What if my order arrives damaged, defective, or incorrect?
If you receive a damaged, defective, or incorrect product, please contact us at admin@ukcompounding.com within 7 days of delivery. We may request photographs or the return of the product for inspection. If confirmed, we will replace the item or issue a refund according to our Refund & Return Policy.
8. Do you accept returns if I am not satisfied with my purchase?
Yes. We offer a 30-day money-back guarantee if you are not satisfied with your purchase. To qualify, the product must be unused, unopened, and in its original packaging. Contact us at admin@ukcompounding.com within 30 days of delivery to initiate a return. Once we receive and inspect the product, we will issue a refund to your original payment method within 5–10 business days.
9. Are there any exceptions to the 30-day money-back guarantee?
Our 30-day money-back guarantee does not apply to products that have been opened, used, or tampered with.
10. Who is responsible for return shipping costs?
If a return is required due to our error (e.g., sending the wrong item), we will 100% cover return shipping costs.
Otherwise, you are responsible for the return shipping costs. Original shipping fees are generally non-refundable.
11. How do I know your products are of good quality?
All our products come with Certificates of Analysis (COAs) displayed on each product page, clearly showing purity levels. Many of our peptides have also undergone independent third-party testing by world-renowned labs, including Janoshik and Analiza Bialek.
We source exclusively from trusted peptide manufacturers and apply strict internal quality control protocols. We also recommend that all researchers follow standard lab procedures for verification, handling, and proper storage upon receipt.
12. Can I get bulk discounts or special pricing?
We may offer promotions, discounts, or bulk-order rates on select products. Check our website for current offers or contact our support team for inquiries about larger orders.
13. What payment methods do you accept?
We accept payment via Boodil, which allows for secure and instant bank transfers.
Peptide-related transactions are often restricted by major payment providers like PayPal and Apple Pay. For this reason, we do not accept card payments; this isn’t a limitation, but rather a sign of our commitment to compliance and transparency in the industry.
14. Is my personal information secure?
We use industry-standard security measures to protect your personal and payment information. For details on how we collect, use, and safeguard your data, please review our Privacy Policy.
15. Can I track my order after it ships?
Yes, you can track your order. Once your order ships, you'll receive a tracking number via email within 24 hours. Just make sure you've provided your email address. You can use this number to follow your delivery status online.
16. How do I stay informed about new products and offers?
Sign up for our newsletter or follow us on social media to receive updates on new products, special promotions, and industry news.
17. Who can I contact if I have questions not covered here?
If you have additional questions, concerns, or need further assistance, please contact us at admin@ukcompounding.com. We are here to help.
18. Are there specific regulations I should be aware of when buying from UK Compounding? What if I live outside of the UK?
Compliance and Responsibility: It is the buyer's responsibility to ensure that the purchase, possession, and use of the products comply with all applicable laws and regulations. UK Compounding accepts no liability for improper use of the products or any resulting consequences.