FREQUENTLY ASKED QUESTIONS (FAQs)
1. What are research peptides?
Our products are laboratory research peptides intended strictly for in vitro testing, controlled experimentation, and related non-clinical research activities. They are not for human or animal consumption, medical use, or as dietary supplements.
2. Are your products intended for human consumption or medical use?
No. All products are sold strictly for laboratory research purposes. They are not medicines, treatments, or dietary supplements. We do not provide medical advice, and our products should never be used to diagnose, treat, cure, or prevent any disease.
3. Do you provide guidance on how to use these peptides for research?
We offer basic product descriptions for informational purposes only. It is the responsibility of qualified researchers and professionals to determine proper usage, handling, and storage protocols. We cannot advise on dosing, combinations, or experimental methods.
4. Do you offer free shipping?
Yes. We provide free standard shipping within the United Kingdom on orders totaling £100 or more (excluding taxes and additional fees). Orders below this amount will incur standard shipping charges. Please note that expedited or special shipping options may cost extra.
5. Do you ship internationally?
We ship to select international locations. However, it is your responsibility to ensure that importing our products is legal in your country. We are not liable for products delayed, detained, or seized by customs. Check with your local authorities before placing an order.
6. How long does shipping take?
Shipping times vary based on your location and chosen shipping method. Estimated delivery times are provided at checkout but are not guaranteed. Delays may occur due to customs procedures, holidays, or unforeseen logistics issues.
7. What if my order arrives damaged, defective, or incorrect?
If you receive a damaged, defective, or incorrect product, please contact us at [premiumsuppsau@gmail.com] within 7 days of delivery. We may request photographs or the return of the product for inspection. If confirmed, we will replace the item or issue a refund according to our Refund & Return Policy.
8. Do you accept returns if I am not satisfied with my purchase?
Yes. We offer a 30-day money-back guarantee if you are not satisfied with your purchase. To qualify, the product must be unused, unopened, and in its original packaging. Contact us at [premiumsuppsau@gmail.com] within 30 days of delivery to initiate a return. Once we receive and inspect the product, we will issue a refund to your original payment method within 5–10 business days.
9. Are there any exceptions to the 30-day money-back guarantee?
Our 30-day money-back guarantee does not apply to products that have been opened, used, or tampered with. It also does not cover custom or special-order items unless they are damaged, defective, or incorrect upon arrival.
10. Who is responsible for return shipping costs?
If a return is required due to our error (e.g., sending the wrong item), we may cover return shipping costs. Otherwise, you are responsible for the return shipping costs. Original shipping fees are generally non-refundable.
11. How do I know your products are of good quality?
We source our research peptides from reputable manufacturers and maintain strict quality controls. We recommend that researchers follow established laboratory procedures for verification, handling, and storage upon receipt.
12. Can I get bulk discounts or special pricing?
We may offer promotions, discounts, or bulk-order rates on select products. Check our website for current offers or contact our support team for inquiries about larger orders.
13. What payment methods do you accept?
We accept various payment methods, typically including major credit/debit cards and other secure online payment options. During checkout, the available payment methods will be displayed.
14. Is my personal information secure?
We use industry-standard security measures to protect your personal and payment information. For details on how we collect, use, and safeguard your data, please review our Privacy Policy.
15. Can I track my order after it ships?
Yes. Once your order ships, we will email you a tracking number (if available). You can use this number to monitor the status of your delivery. If you need assistance or have questions about your order’s status, please contact us at [premiumsuppsau@gmail.com].
16. How do I stay informed about new products and offers?
Sign up for our newsletter or follow us on social media to receive updates on new products, special promotions, and industry news.
17. Who can I contact if I have questions not covered here?
If you have additional questions, concerns, or need further assistance, please contact us at [premiumsuppsau@gmail.com]. We are here to help.
18. Are there specific regulations I should be aware of when buying from UK Compounding? What if I live outside of the UK?
Compliance and Responsibility: It is the buyer's responsibility to ensure that the purchase, possession, and use of the products comply with all applicable laws and regulations. UK Compounding accepts no liability for improper use of the products or any resulting consequences.