REFUND & RETURN POLICY
Last Updated: [Date]
At UK Compounding, we strive to ensure the quality and accuracy of our Products. Due to the nature of research peptides and chemicals, we maintain strict guidelines regarding refunds and returns. By purchasing from [www.ukcompounding.com], you acknowledge that you have read, understood, and agree to this Refund & Return Policy.
1. General Policy
1.1. Research Products Only: Products are sold strictly for laboratory and research purposes. Once shipped, we generally do not accept returns or exchanges unless the Product arrives damaged, defective, or incorrect.
2. Damaged, Defective, or Incorrect Items
2.1. Notification Period: If you receive a damaged, defective, or incorrect Product, you must contact us within 30 days of delivery at [premiumsuppsau@gmail.com].
2.2. Proof of Issue: We may require photographic evidence or return of the original item for inspection before issuing a refund or replacement.
2.3. Resolution: If the issue is confirmed, we will, at our discretion, either replace the Product at no additional cost or issue a full refund to your original payment method.
3. Non-Returnable Items
3.1. Opened or Altered Products: Due to safety and integrity concerns, we cannot accept returns of opened, used, or tampered-with Products.
3.2. Custom or Special Orders: Custom compounds or special-order items may be non-returnable unless they arrive damaged or incorrect.
4. Refund Process
4.1. Method of Refund: Approved refunds will be credited to the original payment method used for the purchase.
4.2. Processing Time: Please allow 5-10 business days for refunds to appear on your account after we have confirmed the refund.
5. Shipping Costs
5.1. Return Shipping: In cases where we request a return, we may provide a prepaid return label. Otherwise, you are responsible for return shipping costs.
5.2. Original Shipping Fees: Original shipping fees are generally non-refundable unless the return is due to our error (e.g., sending the wrong item).
6. Changes to This Policy
We reserve the right to modify or update this Refund & Return Policy at any time. Your continued use of the Site or purchase of Products after changes are posted constitutes acceptance of the updated policy.
Contact Information:
For questions about returns, refunds, or exchanges, please contact us at:
[Email: premiumsuppsau@gmail.com]
